Privacy Policy

1. Overview & Scope

This Privacy Policy applies to all visitors, users, and club operators accessing the website at https://ausgolfhub.com.au (operated as AusGolfHub). This policy explains how we collect, hold, use, and disclose personal information.

2. Information We Collect

We only collect personal information that is reasonably necessary for providing our independent directory and operator claim services:

• Direct Correspondence: When you email our editorial, updates, or claims desks, we receive your email address, name, and any additional details you provide in your communication.
• Club Operator Claims: When a golf course or simulator venue claims a listing, we collect the operator's professional contact details (name, club email address, phone number, and club verification credentials).
• Technical & Analytical Data: We may collect non-identifying telemetry such as IP address, browser type, referring pages, and device characteristics to monitor site performance, security, and traffic patterns.

3. How We Use Personal Information

We use personal information solely for legitimate operational purposes:

• To verify listing claim requests from authorized club management;
• To respond to user enquiries, feedback, and data correction submissions;
• To maintain platform security, prevent unauthorized modifications, and prevent spam;
• To comply with legal and regulatory obligations under Australian law.

We never sell, rent, or trade personal information to third parties or marketing brokers.

4. Cookies and Local Storage

AusGolfHub uses minimal clientside local storage strictly to improve your browsing experience:

• Course Comparison Storage: When you select courses to compare head-to-head, your selected course slugs are stored locally on your device in browser localStorage (key: ausgolfhub_compared). This data never leaves your browser.
• Session Cookies: We do not track users across external third-party websites or deploy third-party advertising cookies.

5. Data Security & Storage

We implement rigorous technical safeguards including TLS/SSL encryption, strict Content Security Policies (CSP), and secure server configurations to protect information against unauthorized access, modification, or disclosure.

6. Accessing & Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you and to request corrections. To exercise these rights:

Email our privacy desk at [email protected] or [email protected]. We will process and respond to verified identity requests within 30 days.

7. Complaints & OAIC Contact

If you believe we have breached the Australian Privacy Principles, please contact us first so we can promptly investigate and resolve the issue. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au ↗
• Phone: 1300 363 992